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Privacy Policy

Last Updated: March 06, 2026

Vistara Shipping Freight Broker Co. L.L.C (“the Company”, “We”, “Us”, or “Our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your Personal Data in compliance with the UAE Federal Data Protection Law (PDPL) and the EU General Data Protection Regulation (GDPR).

1. Data Controller Information

The Company acts as the Data Controller for the Personal Data collected through our Service.

  • Company Name: Vistara Shipping Freight Broker Co. L.L.C
  • Address: Hamarain Center, 1st Floor 1 B/3, Entrance 4, Muraqqabat Deira, Dubai, UAE.
  • Email: info@vistarashipping.ae

2. Legal Bases for Processing (GDPR & UAE PDPL)

Under applicable law, we only process your Personal Data when we have a valid legal basis:

  • Consent: You have given clear consent for us to process your data for a specific purpose (e.g., marketing).
  • Performance of a Contract: Processing is necessary to fulfill our shipping and brokerage services to you.
  • Legal Obligation: Processing is required for us to comply with UAE or international laws (e.g., tax or customs regulations).
  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided they do not override your fundamental rights.

3. Types of Data Collected

Personal Data

While using Our Service, we may ask You to provide:

  • Identity Data: Name, job title, and company name.
  • Contact Data: Email address, phone number, and physical address.
  • Transaction Data: Details about shipments, quotes, and services you have purchased from us.

Usage Data & Tracking

We automatically collect IP addresses, browser types, and interaction data via Cookies. For details on how we manage these, please refer to our Cookies Policy.

4. Your Rights Under GDPR and UAE PDPL

You have the following rights regarding your Personal Data:

  • Right to Access: Request a copy of the data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data where it is no longer necessary or consent is withdrawn.
  • Right to Restrict Processing: “Pause” the use of your data in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, machine-readable format to transfer to another service.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Automated Decision-Making: The right not to be subject to a decision based solely on automated processing which produces legal effects.

To exercise these rights, please contact us at info@vistarashipping.ae. We will respond within 30 days (or as required by local law).

5. Data Retention & Deletion

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Account Data: Retained for the duration of the relationship plus 24 months post-closure.
  • Transaction/Legal Records: Retained for up to 5 years to comply with UAE commercial and tax laws.
  • Marketing Data: Retained until you withdraw consent.

6. International Data Transfers

As a Dubai-based company, your data may be processed in the UAE. When we transfer data from the EU/EEA or across borders:

  1. We ensure the destination country has an “Adequate Level of Protection” as recognized by the UAE Data Office or European Commission.
  2. We use Standard Contractual Clauses (SCCs) or other approved safeguards to ensure your privacy rights remain protected.

7. Security of Your Data

We implement robust technical and organizational measures, including SSL encryption, access controls, and regular security audits, to prevent unauthorized access or data breaches. In the event of a high-risk data breach, we will notify the UAE Data Office and affected individuals within 72 hours where required.

8. Children’s Privacy

Our Service is not intended for individuals under the age of 18 (UAE) or 16 (GDPR). We do not knowingly collect data from minors. If you become aware that a minor has provided us with data, please contact us immediately.

9. Contact & Complaints

If you have questions or wish to lodge a complaint regarding our data practices:

  1. Contact us first: info@vistarashipping.ae
  2. Regulatory Authority: You have the right to complain to the UAE Data Office or your local EU Data Protection Authority (DPA).